Terms of use

All of our prices are in Australian dollars (AUD). We deliver products Australia wide using Australia Post. Shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout. Orders are dispatched within 2 business days and shipping times are estimated at between 3-7 business days depending on your location within Australia.

Shipping Destinations:

Pinarie Foods ships goods Australia wide, however at this time we do not accept international orders through our website. Please please email us at admin@pinariefoods.com To enquire about a special order.

Customer Service Policy:

Pinarie Foods is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-7 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

Refund Policy:

Please choose carefully. We do not give refunds if you simply change your mind or make a wrong decision. You can choose between a refund or exchange where goods are faulty, have been wrongly described or are different to the product purchased on the website.